Faqs Help is at hand!

Whether you've missed a delivery, want to track your parcel, or just have a few questions about your shipment, we're there to help as soon as we can. We've also put together a list of FAQs that may just provide an answer to your question. If they don't, please get in touch with our contact center.


How will I know when my parcel has arrived?

Where's my nearest delivery point?

When will DHL deliver my parcel?

Will the person receiving my parcel pay import duty?

I've closed the locker and my parcel is still inside. What should I do?

Can I arrange an international business shipment?

Do special rules apply to shipments to China?

What padding should I use in my parcel?

What happens if something goes wrong?

I haven't received a shipping label. What should I do?

Where can I deliver my parcel?

Why do I need to enter the recipient's e-mail address?

Is there an overview of my sent parcels?

Can I send a parcel to a PO Box?

Can I send envelopes?

How does the recipient know that my parcel has been delivered to a DHL point?

What is the current status of my returned order?

How can I track my international package?

When will the shipping label amount be charged if I pay by credit card?


What should I do if my parcel is delayed or lost?

My parcel has been sent to a DHL Locker. How do I collect it?

How long will the DHL ServicePoint keep my parcel?

What happens if I have my parcel delivered to a DHL Locker?

How long is my delivery code valid for?

Can someone other than me collect the parcel from the DHL ServicePoint?

I have a complaint about how my parcel was delivered. What can I do?

My parcel has been returned to the sender. What can I do?

Can I have my parcel delivered to a different address?

I expect to receive a “cash on delivery” parcel. Is there anything specific I need to do?

I have not received a shipment number. What should I do?

When will my parcel be delivered?

What happens if the parcel can't be delivered?